Bank Place Medical Centre understands that receiving test results is an important part of your treatment. Our policy is that you should be notified of all of your test results. This may be in person during a consultation, via the secure HotDoc messaging system, or via telephone.

Please discuss with your doctor exactly how and when he/she intends to communicate your results when referring you for tests.

If you do not hear from the Clinic regarding a result, do not assume the result was normal. Please contact the Clinic for follow up with your doctor.

Reception staff will not report results to patients.

Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.

You will receive your results:

At your next appointment

Via a HotDoc message

Via a telephone call